Re: Unsolicited letter of recommendation
Dear Mr. Henry:
Thank you for a job well done on the painting of the exterior of my home. I was repeatedly pleased with the quality of your work and with your company's business practices.
Specifically, you made and kept appointments on time. You made a formal contract proposal and kept to its terms with no surprises, hidden charges or extras. Your bid was competitive with two others which I sought out. Your team did an excellent job of prepping the surfaces to be painted before beginning. They were careful not to damage paintings and ornamental trees around my home. They picked up and left the worksite clean and safe at the close of each day's work. They used, as best I can tell, quality Sherman-Williams materials, and were careful to observe recommended application conditions such as wood moisture content and temperature. Of special note is the fact that they called to my attention a few areas of my home's siding or trim which were in need of repair. These were areas which could not be readily observed by me without use of a tall extension ladder, and had been overlooked. It would have been time saving for your crew to simply paint over them, but by calling my attention to them, I was able to repair them or replace damaged sections of siding or trim before painting. They exercised extreme care not to spill or drip material on to the several decks around my home. There were a couple painted areas where either the coverage was incomplete or the finish was less than perfect, and you had the crew re-paint these areas without delay. We experienced a number of delays because of marginal weather, which you accommodated without complaint. The engagement was completed in a timely manner, and I frankly enjoyed meeting and speaking with the friendly and engaging members of your team.
I am completely satisfied with the end result, will definitely use your company again in the future, and would recommend your company to my friends.
Ronald P. Swenson